The Consumer Customer has a withdrawal period of 14 days from the date of receipt of his order (date appearing on the tracking notice), which will be refunded against return in the same condition as the Product. To this end, the Customer returns the Product with the withdrawal form available online on the Site.

The Customer must return the new Product in its original condition and packaging. The Product returned without its original or incomplete packaging, damaged, damaged or soiled by the Customer will not be taken back by BIOTIC PHOCEA. The return is made at the expense, risk and peril of the Customer.

BIOTIC PHOCEA will refund the Customer the price of the returned Product as well as the delivery costs (the return costs remaining the responsibility of the Customer) within 14 days