Processing of personal data
The communication of personal information (civility, identification data, telephone, e-mail and postal details but also other information such as IP address, shopping habits, preferences, hobbies and interests) as part of a purchase on the dr-tiziano.com Site is mandatory, this information being necessary for the management of commercial relations.
The controller is the natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of processing for the dr-tiziano site.com: Laboratoires BIOTIC Phocea, a limited liability company with a share capital of €290,169.45, registered in the Marseille Trade and Companies Register under number 423 788 975, whose SIRET number is 423 788 975 00039 and whose Intracommunity VAT number is FR62 423 788 975, whose registered office is at 16/18 Bd Michelet - 13008 Marseille.
LABORATOIRES BIOTIC Phocea uses its customers' data for the following purposes: order management, delivery, sales contract execution, customer relations and exercise of legal and commercial guarantees, fraud detection and security, assistance and returns management, site improvement, configuration of default options (languages and currency), article recommendations. The data collected by LABORATOIRES BIOTIC Phocea are always collected for the purposes mentioned herein.
Personal data: any information relating to an identified or identifiable natural person; an "identifiable natural person" is defined as a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, online identifier, or to one or more elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity. Subcontractor: the natural or legal person, public authority, department or other body processing personal data on behalf of the controller. For the purposes of this Agreement, the companies:
- HKIC, represented by Mr. Kun HU, whose registered office is located at 138, Rue du Général de Gaulle Lormont 33310, France, registered in the Bordeaux Trade and Companies Register under number 753 785 575
- The delivery company, LA POSTE, represented by xxxx, President, whose registered office is located xxxx, xxxx, xxxx, France, registered in the Trade and Companies Register of xxxx under number xxx xxx xxx xxx act as processing subcontractor(s)
What personal information is collected?
Name of the buyer
Delivery address (if different)
User's e-mail address
Date of birth
Telephone (mobile and home)
Who uses your personal data?
LABORATOIRES BIOTIC Phocea does not sell personal information entrusted by its customers to unaffiliated and non-partner third parties. However, in order to be able to provide all appropriate services, this information may be communicated to other partner brands which may use it for statistical studies, quality of service monitoring and, subject to the prior and express consent of the customer, commercial prospecting. LABORATOIRES BIOTIC Phocea certifies that this data may not be used for purposes other than those referred to herein and ensures that the processing takes place in compliance with the regulations and more specifically with the provisions of European Regulation No. 2016/679 on Data Protection of 27 April 2016. In accordance with the provisions of Law No. 78-17 of 6 January 1978 on data processing, data files and individual liberties and European Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Purchaser is informed that the personal data he provides when creating his account on the Internet site https://www.dr-tiziano.com and the placing of orders on the said site (name, first name, date of birth, postal address, e-mail address, telephone number, bank details etc.) are processed by : LABORATOIRES BIOTIC Phocea, in its capacity as controller, in order to enable it to process orders placed by the Purchaser, to process requests for retraction, product return and after-sales service made by the Purchaser and to inform the latter, by email or letter, of any promotional, advertising or marketing operation implemented by LABORATOIRES BIOTIC Phocea;
The Subcontractor(s) of LABORATOIRES BIOTIC Phocea, such as the one(s) identified in Article 1, in order to allow the said Subcontractor(s) to:
- Establish and send to the Purchaser letters or e-mails of information relating to any promotional, advertising or marketing operation implemented by LABORATOIRES BIOTIC Phocea;
- Deal with and resolve any computer or technical difficulties encountered by the Purchaser in the management of his account opened on the website https://www.dr-tiziano.com
- Process and resolve any computer or technical difficulties encountered by the Purchaser in placing orders on the website https://www.dr-tiziano.com
However, the Purchaser is informed that the Subcontractor(s) of LABORATOIRES BIOTIC Phocea will not have access to the Purchaser's bank details, date of birth or telephone number.
The personal data of the Purchaser, subject to the preceding paragraph, are intended for the exclusive use of the services of LABORATOIRES BIOTIC Phocea and the Subcontractor(s) of LABORATOIRES BIOTIC Phocea.
LABORATOIRES BIOTIC Phocea undertakes to:
- Process the Purchaser's personal data in a lawful, fair and transparent manner;
- Collect the Buyer's personal data for specified, explicit and legitimate purposes and not further process them in a manner incompatible with these purposes;
- Ensure that the Purchaser's personal data are adequate, relevant and limited to what is necessary for the purposes for which they are processed;
- Ensure that the Purchaser's personal data are accurate and kept up to date.
Use of your data in connection with Social Networks (Facebook, Instagram,...)
The use of social networks and services on the dr-tiziano website in connection with these social networks may result in the collection and exchange of certain data between the social networks and LABORATOIRES BIOTIC Phocea. We invite you to consult the personal data protection policies of social networks in order to be precisely informed of the information that is collected by social networks and that may be transmitted to LABORATOIRES BIOTIC Phocea in connection with its sites and applications as well as the purposes of using the data, in particular for advertising purposes. LABORATOIRES BIOTIC Phocea collects on its behalf certain information and personal data related to activity on the pages of the social networks LABORATOIRES BIOTIC Phocea or the dr-tiziano site that use the services of social networks. This data is used for advertising purposes to improve the commercial relationship and advertising is sent to you in order to offer you a personalized and social experience. The information collected by dr-tiziano on its own behalf through dr-tiziano sites or services in connection with social networks is governed by these terms and conditions.
LABORATOIRES BIOTIC Phocea is not responsible for the use that is made of its customers' data by social networks on their own behalf.
The User is informed that during his visits to the site, a cookie may be automatically installed and temporarily stored in memory or on his hard disk. A cookie is an element that does not allow the user to be identified but is used to record information relating to the user's navigation on the website. The User of the site acknowledges having been informed of this practice and authorizes LABORATOIRES BIOTIC Phocea to use it. In addition, the User expressly accepts:
- The deposit and reading of cookies so that LABORATOIRES BIOTIC Phocea and its partners can analyze its areas of interest to offer personalized ads;
- The deposit and reading of cookies in order to analyze its navigation and allow LABORATOIRES BIOTIC Phocea to measure the audience of its website;
- The deposit and reading of cookies in order to store basket and customer information to allow LABORATOIRES BIOTIC Phocea to perform statistical analysis or relaunch to measure the audience of its website;
- The deposit and/or reading of cookies to allow the User to share content from the www.dr-tiziano.com website with other people or to let these other people know his consultation or opinion (Facebook "I like" buttons for example) and to chat online. The User is informed that he or she may deactivate this cookie by using the settings in his or her browser software
Exercise of rights
The Purchaser is informed that he has a right of access and rectification of his personal data, as well as a right to limit processing to the extent that it is applicable. The Purchaser is also informed that he may object to the processing of certain personal data for legitimate reasons. These rights can be exercised by email at the following address: firstname.lastname@example.org
Finally, the Purchaser is informed of the right he has to lodge, if necessary, a complaint with the CNIL (Commission Nationale Informatique et Libertés, https://www.cnil.fr/fr/plaintes). In the event of a request to unsubscribe, the Purchaser will no longer receive any information from LABORATOIRES BIOTIC Phocea.
Time of storage of personal data
The contact details of a prospect who does not respond to any solicitation for 3 years will be deleted. The Purchaser is informed that his personal data will be kept for a period of three (3) years from the day of the last delivery of products ordered by the Purchaser on the website https://www.dr-tiziano.com, without prejudice to any legislative or regulatory provisions imposing a specific storage period (warranty, dispute...). After this period they will be anonymized. By way of exception to the preceding paragraph, with regard to information communicated in respect of payment by credit card, LABORATOIRES BIOTIC Phocea guarantees the Purchaser that it will not be kept by him at the end of the payment of his order by the Purchaser, with the exception of the amount of the latter. In addition, the Purchaser is informed that his personal data will not be transferred outside the European Union.
Information about payment data
For the purposes of payment of your orders, bank information and data are collected by Sogecommerce, our payment service provider. The solution for processing your payment is outsourced to Sogecommerce, which is PCI-DSS certified. This standard is an international security standard whose objective is to ensure the protection of credit card data. Information relating to the personal data of cardholders necessary to manage your order and any complaints is kept for 13 months for immediate debit cards and 15 months for deferred debit cards, from the date of payment processing. The 3D Secure device also allows the cardholder to be authenticated.
We pay particular attention to the security of your personal data. All navigation on the "dr-tiziano.com" website is protected and encrypted using SSL (Secure Socket Layer) protocol. This protocol creates a secure channel between your computer and the "dr-tiziano.com" site, which secures all the information you enter on your computer and that is sent to us.
The servers that host your data are protected against physical (by access control) as well as logical (Firewalls) malware. It is important to protect yourself against unauthorized access to your password, computers and any other device that allows you to access the Internet. In case you share access to a computer, we recommend that you log out after each use.